Your files will be available to download once payment is confirmed.
The time I need to prepare an order for shipping varies. For details, see individual items.
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
Request a cancellation within: 24 hours of purchase
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Please contact me if you have any problems with your order.
I will only use your shipping and billing address, and contact information
Yes, I love doing custom patterns! Please convo me with any requests.
Stitchonomy patterns are for personal use only and you MAY NOT resell or distribute them in any way. All Stitchonomy patterns and the designs for those patterns are protected by copyright. You are welcome to give the finished product as gifts but you MAY NOT sell it for profit. Patterns MAY NOT be offered for free in any way, shape or form.
Refunds and exchanges for lost parcels will only be given if they are returned to me in their original condition by the postal services.
If you have started your project and have any issues or questions please do not hesitate to contact me!
You can send me a convo via Etsy or an e-mail to the address provided below.
You can access your digital download through your Purchases folder at any time. If you have trouble accessing your digital file please have a look at this help article https://www.etsy.com/help/article/3949
Cross Stitch kits will dispatch 1-2 business days after payment is received.