Digital downloads

File delivery

Your files will be available to download once payment is confirmed.

Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Estimated shipping times

  • North America : 2 - 4 weeks
  • Europe : 3 - 5 business days
  • Australia, New Zealand and Oceania : 2 - 4 weeks
  • Asia Pacific : 3 - 5 weeks
  • Latin America and the Caribbean : 3 - 5 weeks
  • North Africa and the Middle East : 3 - 5 weeks
  • Sub-Saharan Africa : 3 - 5 weeks

I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept returns, exchanges, and cancellations

Just contact me within: 14 days of delivery

Ship items back to me within: 30 days of delivery

Request a cancellation within: 24 hours of purchase

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Digital downloads

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Questions about your order?

Please contact me if you have any problems with your order.

Privacy policy

I will only use your shipping and billing address, and contact information

  • To communicate with you about your order
  • To fulfill your order
  • For legal reasons (like paying taxes)

Frequently Asked Questions

Do you do custom and personalised orders?

Yes, I love doing custom patterns! Please convo me with any requests.

Can I resell your pattern/finished work?

Stitchonomy patterns are for personal use only and you MAY NOT resell or distribute them in any way. All Stitchonomy patterns and the designs for those patterns are protected by copyright. You are welcome to give the finished product as gifts but you MAY NOT sell it for profit. Patterns MAY NOT be offered for free in any way, shape or form.

My parcel got lost in the mail, will I get a refund?

Refunds and exchanges for lost parcels will only be given if they are returned to me in their original condition by the postal services.

I have a question about my cross stitch pattern/kit, how do I contact you?

If you have started your project and have any issues or questions please do not hesitate to contact me!

You can send me a convo via Etsy or an e-mail to the address provided below.

How do I access my digital download?

You can access your digital download through your Purchases folder at any time. If you have trouble accessing your digital file please have a look at this help article https://www.etsy.com/help/article/3949

When will my cross stitch kit be dispatched?

Cross Stitch kits will dispatch 1-2 business days after payment is received.

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